Frequently Asked Questions
Products, shipping and payment: what we are asked most, answered plainly.
Products
Yes. Every formula is tested on sensitive skin under a dermatologist's eye, and we leave out added scent, alcohol and essential oils.
Hydration you feel at once. Texture, tone and dark spots take four to eight weeks of daily use, because skin renews itself about once a month.
Wash your face, wait an hour and look: shine everywhere is oily, tightness is dry, shine only on the forehead and nose is combination. Still unsure? Write to us and our dermatologist will help.
Redness, itching or small bumps within a day or two. Try any new product on a small patch behind your ear first, and stop using it if your skin reacts.
Shipping
Yes, to most of Europe and North America. Shipping is calculated at checkout and orders arrive in four to eight working days.
You receive a tracking link by email as soon as your parcel leaves us, and you can follow it from your account too.
Free on orders over $50 within the country, and a flat $4.90 below that.
Payment
Cards, Apple Pay, Google Pay and PayPal. Payments go through a secure, certified payment provider; we never see your card number.
Yes, on orders over $100 you can pay in three interest-free installments at checkout.